Refunds and cancellation
How Zombie AI Video handles video returns after confirmed generation failures and payment refund requests.
Last updated: 2026-10-09
Videos returned after generation failure
A confirmed generation failure returns one video to your balance. If the outcome is uncertain or assembly can be retried, that video stays reserved while the existing task is checked or retried. Returning a video does not automatically refund a payment.
Payment refund requests
Contact support with the order identifier and reason for your request. Returning a video after a confirmed generation failure does not automatically refund a payment. Requests are assessed under the purchase terms and applicable consumer rights.
Open account support (sign-in required)One-time purchases
1 video for $9.99; 3 videos for $24.99; 10 videos for $69.99. Video packs are one-time purchases with no recurring subscription or renewal to cancel. Unused videos never expire. These are planned prices. Purchases are not open yet.
Open billingOperator and support
Li Sheng